Leadership-arkiv - Capacia Group

Swedish Public Employment Service Embraces Process-Oriented Transformation
Gallery
Swedish Public Employment Service Embraces Process-Oriented Transformation

Customer Service, Leadership, Projects

Swedish Public Employment Service Embraces Process-Oriented Transformation

The Swedish Public Employment Service is undergoing a significant transformation, shifting from a structure characterised by more autonomous departments to a cohesive, process-oriented organisation. This strategic move aims to enhance operational efficiency, streamline processes, and bolster security across the agency.A key driver behind this transformation has been Mats Kallmyr, a management consultant renowned for his [...]

By Mats Kallmyr|2024-05-27T11:16:47+10:00July 4th, 2022|Customer Service, Leadership, Projects|0 Comments

A turn-around assignment with a Contact Center has been completed
Gallery
A turn-around assignment with a Contact Center has been completed

Change Management, Customer Service, Leadership, Management Consultant, Projects

A turn-around assignment with a Contact Center has been completed

The assignment with our customer Swedavia regarding the Customer Service Center was completed in 2017-01, and at that time, the assignment had been ongoing for 20 months.The result exceeded the customer's expectations, and our consultant also felt that the assignment was meeting the expectations set by the company.Capacia also felt proud to partner with Experis [...]

By Mats Kallmyr|2024-05-27T13:12:00+10:00January 31st, 2017|Change Management, Customer Service, Leadership, Management Consultant, Projects|0 Comments

Share It Leadership reboot or collaboration?
Gallery
Share It Leadership reboot or collaboration?

Leadership, Mentor and Coaching

Share It Leadership reboot or collaboration?

Share It Leadership has been active for many years on Linked In as groups. One of the groups was in English, and one was in Swedish posts, and during a period, it was also tested to have network meetings. We have not continued with these due to too much administration around the set-up we then [...]

By Mats Kallmyr|2024-05-28T20:14:19+10:00July 2nd, 2015|Leadership, Mentor and Coaching|0 Comments

Research over five years has come to fruition
Gallery
Research over five years has come to fruition

Change Management, Innovation Management, Leadership

Research over five years has come to fruition

Our Management Consultant Mats has been researching innovation and change management since 2012. Now it is ready and we of course congratulate you on the Master appointment.

By Mats Kallmyr|2024-05-27T12:27:43+10:00July 2nd, 2015|Change Management, Innovation Management, Leadership|0 Comments